FAQ
Frequently Asked Questions
Depends on the type of service you've booked with us. For "Meet and Greet" your chauffeur will wait next to the baggage claim designated for your flight holding a sign. For curbside pickups you will receive a text upon landing from your chauffeur and instructions for the pick up.
Reagan National Airport (DCA):
• For Curbside - your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you. At Terminals B and C: you will meet your driver on the arrivals level, exiting the terminal through doors 6, 7 or 8 and crossing to the passenger pick-up median. Please remember to specify which door number you are close to.
• Meet and Greet service currently is not offered at DCA airport. Due to airport construction it is not a pleasant experience. You'll have to walk 12-15 minutes from the Terminal to the parking lot with the driver. The best option will be being picked up from the curb. You'll get a text from your driver upon landing. We'll ask you when you are ready to be picked up. You'll grab your bags, turn around, walk out the doors to the curb and your driver will meet you there - that easy.
Dulles International Airport(IAD):
• For Curbside - your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the arrival level. Note to take the ramp up from the baggage claim area and notify you chauffeur the door number you will be waiting by.
• For Meet and Greet - for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For International flights he will be waiting in front of International Arrivals. In both cases he will be holding your name sign.
Baltimore/Washington International(BWI):
• For Curbside - your chauffeur will be waiting at our holding lot which is 3-4 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the curb on arrivals level.
• For Meet and Greet - for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For International flights he will be waiting in front of International Arrivals. In both cases he will be holding your name sign.
Union Station:
You will get a text message from the driver once ready; car will pull into the main circle with your name sign on the front window.